INTRODUCTION

Welcome to Giftershire! This Gift Card Terms policy outlines the terms and conditions governing the use of gift cards offered and sold through our Service. It is important to familiarize yourself with these terms before purchasing or using any gift card from Giftershire.

Our policy encompasses the terms and conditions set by the brands that issue the gift cards available on our Service. Each partnered brand has its own unique terms and conditions that govern the usage, redemption, and limitations of its gift cards. By purchasing and using a gift card from Giftershire, you agree to abide by these brand-specific terms and conditions.

It is essential to understand that Giftershire acts as a service for facilitating the purchasing and delivering of gift cards. We do not control or dictate the terms and conditions set by the gift card’s brand. Therefore, reviewing and complying with the specific terms and conditions associated with each brand’s gift card is crucial.

Please take the time to carefully read and understand the terms and conditions provided by the brand of the gift card you intend to purchase. These terms will govern the usage, restrictions, expiration dates, and any additional requirements associated with the gift card. You are responsible for ensuring you are fully aware of the terms and conditions before purchasing.

By using the Giftershire Service and purchasing a gift card, you acknowledge and accept that the terms and conditions specified by the brand issuing the gift card will apply to your purchase and subsequent use. If you have any questions or concerns regarding the terms and conditions, please contact our customer support team for assistance.

Please note that the Gift Card Terms policy may be subject to updates or modifications as necessary. Any changes to the policy will be communicated to you through our website or other appropriate channels. It is recommended to periodically review the policy for any updates or changes that may affect your use of the gift cards.

Thank you for choosing Giftershire as your destination for gift cards. We are committed to providing a seamless and enjoyable gift card experience and strive to ensure transparency and adherence to the terms and conditions set by the brands issuing the gift cards.

SCOPE OF THE POLICY

This Gift Card Terms policy applies to all gift cards offered and sold through the Giftershire Service. It is designed to provide a clear understanding of the terms and conditions associated with the gift cards available on our website.

When you purchase a gift card from Giftershire, you will receive detailed information regarding the specific terms and conditions set by the brand issuing the gift card. These terms and conditions will be provided to you at the time of purchase and will govern your use of the gift card.

It is important to note that each brand has its unique terms and conditions, which may vary in areas such as redemption requirements, usage limitations, expiration dates, and any additional restrictions or benefits associated with the gift card. Giftershire acts as a service to connect you with various brands; therefore, we are not responsible for setting or altering these terms and conditions.

To ensure transparency and informed decision-making, we encourage you to carefully review the terms and conditions of the specific brand’s gift card before purchasing. This information will be available to you on the gift card page during the checkout process. It will also be provided to you in the confirmation email or digital gift card delivery.

By proceeding with the purchase and use of a gift card from Giftershire, you acknowledge and agree to comply with the terms and conditions set by the brand issuing the gift card. You are responsible for understanding and adhering to these terms and conditions to fully enjoy the benefits and features of the gift card.

Please contact our customer support team for assistance if there are any discrepancies or issues related to the terms and conditions. We are here to help clarify any questions or concerns regarding the specific brand’s terms and conditions.

We want to ensure your gift card experience with Giftershire is as seamless and satisfying as possible. By providing access to various gift cards from multiple brands, we aim to offer you the flexibility and convenience of choosing the perfect gift for yourself or your loved ones.

PARTNERED BRANDS AND GIFT CARD SPECIFICS

At Giftershire, we are dedicated to expanding our network of partnered brands to offer you a broad selection of gift cards. Our goal is to collaborate with reputable brands across various sectors to provide you with diverse options.

We understand that your interests and preferences can vary, so we regularly add new brands to our collection to better serve your needs. As a result, the Partnered Brands and Gift Card Details section of our policy will be updated continuously to reflect the terms and conditions of our partnered brands.

As we form new partnerships, we will carefully compile and share essential information about each brand’s gift card terms and conditions. We believe in being transparent and want to ensure you have all the necessary details before making a purchase.

We encourage you to check our website often or contact our customer support team to stay informed about the latest additions to our partnered brands and any updates to the Gift Card Terms policy. This way, you can discover exciting opportunities and enjoy the advantages of our expanding brand network.

At Giftershire, we are committed to providing an outstanding gift card experience and are focused on enhancing our offerings by partnering with new and trusted brands. We appreciate your confidence in our services and look forward to presenting you with an ever-growing selection of gift cards that meet your preferences and gifting needs.

If you have any questions, suggestions, or requests for specific brands you’d like us to consider for partnerships, please reach out to our customer support team. We value your input and are here to assist you in any way possible.

RESTRICTIONS ON COMBINING, SPECIFIC USE, AND BALANCE TRANSFERS

Combining Gift Cards

Some brands may impose restrictions on the combination of multiple gift cards for a single purchase. Please refer to the specific brand’s terms and conditions to determine if combining gift cards is allowed. If combining is permitted, there may be limitations on the number of cards that can be used in a single transaction.

Specific Use Restrictions

Certain gift cards may have limitations regarding their use, such as being valid only for specific purchases or services. These restrictions may include limitations on particular product categories, locations, or whether the card can be used online versus in-store. It is essential to review the terms and conditions provided by the gift card brand to understand any specific use limitations that may apply.

Balance Transfers

Transferring the balance from one gift card to another may not be permitted for some brands. The terms and conditions provided by the brand will specify whether balance transfers are allowed. It is important to review this information to understand the options available for managing the balance on your gift card.

Giftershire Limits

You cannot purchase more than €900 on any single gift card in one day, and you cannot buy or send gift cards totaling €10,000 or more in any week across one or more transactions. If you purchase more than €10,000 worth of gift cards in a calendar year, enhanced due diligence and KYC documents will be required. You can review the KYC Policy by following this link: [link to bulk order].

EXPIRATION AND VALIDITY

Expiration Dates

Gift cards issued by brands may come with expiration dates, indicating the timeframe within which the card must be used. The specific expiration date will be displayed on the gift card or in the accompanying terms and conditions. It is important to be aware of this date to ensure that the gift card is redeemed before it expires.

Validity Periods

Some gift cards may have a validity period instead of a fixed expiration date. The validity period refers to the duration during which the gift card can be used. The issuing brand will specify this validity period. It is essential to note this timeframe to ensure the gift card is utilized within the designated period.

Conditions Affecting Validity

Certain conditions may impact the validity of the gift card. These can include inactivity fees or restrictions on usage after an extended period. It is crucial to review the terms and conditions provided by the brand to understand any factors that may affect the gift card's validity. Being aware of these conditions will help ensure that the gift card remains valid and usable.

Giftershire is not responsible for any changes to expiration dates, validity periods, or conditions affecting the validity of the gift card. These factors are determined by the terms and conditions of the brand issuing the gift card. It is recommended to review the terms and conditions accompanying the gift card to fully understand the expiration and validity provisions.

Being mindful of the expiration date or validity period, along with any conditions affecting validity, will enable you to maximize your gift card's value and avoid potential loss.

CUSTOMER SUPPORT AND DISPUTES

Contacting Giftershire

At Giftershire, we strive to provide excellent customer support and assistance with any gift card inquiries or issues you may encounter. If you have any general questions or need help regarding your gift card, you can reach out to our dedicated customer support team through the following channels:

• Email: support@giftershire.com
• Live Chat: Visit our website and click on the chat icon to initiate a live chat session with one of our representatives.

Our customer support team is available during business hours to promptly address your concerns and provide the necessary assistance.

Gift Card Disputes

We have established a fair and transparent dispute resolution process for any issues related to gift cards purchased through Giftershire. If you encounter a problem, such as receiving an incorrect or non-functional gift card, we recommend following these steps to seek resolution:

1. a) Contact Customer Support: Reach out to our customer support team via email or live chat, providing detailed information about the issue you are experiencing. Our representatives will guide you through the next steps of the resolution process.
2. b) Investigation and Verification: Our team will investigate the reported issue and verify the information provided. This may involve coordinating with the brand issuing the gift card to ensure an accurate assessment.
3. c) Refund or Replacement: If the dispute is resolved in your favor, Giftershire will endeavor to provide an appropriate resolution, which may include a refund or replacement of the gift card, subject to the specific circumstances of the dispute and the brand’s policies.

Please note that the resolution process may vary depending on the nature of the dispute and the policies of the brand issuing the gift card. Giftershire will act as an intermediary in facilitating the resolution process, collaborating with the brand to find a satisfactory outcome.

It is essential to contact Giftershire as soon as possible when experiencing a gift card-related dispute to ensure a timely resolution. We are committed to assisting you throughout the process and working towards a fair resolution that upholds your rights as a valued customer.

While we strive to address and resolve all disputes, Giftershire operates as a service connecting customers with various brands’ gift cards. The terms and conditions set by the gift card brand will ultimately govern the resolution process, including any potential refund or replacement procedures.

MODIFICATIONS TO THE GIFT CARD TERMS

At Giftershire, we recognize that the Gift Card Terms may occasionally need updates or modifications to ensure clarity, compliance with applicable laws, and to reflect any changes in our brand partnerships. We reserve the right to make adjustments to provide our customers with the best possible experience.

Notification of Changes

Any updates or modifications to the Gift Card Terms will be communicated to customers through appropriate channels, including but not limited to:

Website Announcement: we will post a notice on the Giftershire website to inform customers of any changes to the Gift Card Terms. This notice will be prominently displayed, ensuring it is easily accessible for review.

Email Communication: for customers who have provided their email addresses, we may send email notifications to inform them of any significant changes to the Gift Card Terms. Updating your email address in our system ensures you receive these notifications.

Other Communication Channels: depending on the nature and significance of the modifications, we may also utilize other communication channels, such as social media platforms or mobile app notifications, to reach our customers and inform them about the updates.

Reviewing the Updated Terms

When changes are made to the Gift Card Terms, we encourage our customers to carefully review the updated terms and familiarize themselves with any modifications. It is important to understand the terms and conditions that apply to the gift cards offered by Giftershire.

Acceptance of Modified Terms

By continuing to use the Giftershire service and purchasing or using gift cards after the effective date of any updated Gift Card Terms, you acknowledge and accept the modified terms. If you disagree with the changes, please refrain from using our services or purchasing gift cards from Giftershire.

Retaining Previous Versions

We recommend that you keep a copy of the Gift Card Terms at the time of your purchase for future reference. This will allow you to refer back to the terms that were in effect at the time of your purchase should any questions or concerns arise.

We value transparency and want to ensure our customers are aware of any modifications to the Gift Card Terms. By keeping you informed and engaged, we aim to maintain a fair and mutually beneficial relationship with all our valued customers.

 

GOVERNING LAW AND JURISDICTION

The Gift Card Terms and any disputes arising from or related to the use, purchase, or redemption of gift cards from Giftershire shall be governed by and interpreted in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any legal action or proceeding related to these Gift Card Terms must be exclusively brought in the courts of the United Kingdom. By using, purchasing, or redeeming a gift card from Giftershire, you consent to the personal jurisdiction and venue of such courts.

It is important to note that the use of gift cards and any related transactions are also subject to applicable local laws and regulations. You are responsible for ensuring compliance with laws and regulations that may govern the purchase, use, or redemption of gift cards within your jurisdiction. In the event of any disputes or claims related to gift cards, we encourage you to first contact our customer support team to attempt to resolve the issue amicably. However, if a resolution cannot be reached, any legal action or proceeding shall be subject to the governing law and jurisdiction specified in this section.

Please be aware that the governing law and jurisdiction may vary depending on your location and the specific terms and conditions of the brand associated with the gift card. We recommend reviewing the terms and conditions provided by the brand upon purchase for any additional information regarding the governing law and jurisdiction specific to their gift cards. By using our services and purchasing gift cards from Giftershire, you acknowledge and agree to submit to the governing law and jurisdiction outlined in this section for any disputes or legal matters that may arise. Should you have any questions or concerns regarding the governing law and jurisdiction, please do not hesitate to contact our customer support team for further assistance.

EFFECTIVE DATE

These Gift Card Terms are effective as of 25.09.24. The terms and conditions outlined herein apply to all gift cards offered and sold by Giftershire from this date forward. By purchasing or using a gift card from Giftershire, you acknowledge and agree to be bound by these terms and conditions.

We encourage you to review these terms carefully before purchasing or using a gift card. If you have any questions or concerns regarding the terms, please contact our customer support team for assistance. Your continued use of our services and gift cards constitutes your acceptance of these Gift Card Terms.

Individual brands may have additional terms and conditions specific to their gift cards. These terms will be provided to you upon purchase and are supplementary to the general Gift Card Terms outlined in this policy.

We may periodically update or modify these Gift Card Terms as necessary. Any changes will be communicated to you through the channels mentioned in the “Modifications to the Gift Card Terms” section of this policy.

Thank you for choosing Giftershire for your gift card needs. We strive to provide a seamless and enjoyable gifting experience, and these terms are in place to ensure transparency and protect the interests of our customers and our partnered brands.